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Troubleshooting: Disabled Add-in

If Excel crashes, or Excel does not close normally, it may disable the RiskAMP Add-in for safety purposes. When this happens, you may see a message on the Monte Carlo toolbar saying "The RiskAMP Add-in was not loaded". Or, the toolbar may simply be missing.

To help diagnose this problem, and for a quick resolution, please read the section below corresponding to your version of Excel: Excel 2019, Excel 2016, Excel 2013, Excel 2010, Excel 2007 or earlier versions of Excel.

If the steps listed below do not resolve your problem, please contact us for more help.

Excel 2010, 2013, 2016 and 2019

1.	Click the File tab on the Excel ribbon.
2.	Click Options in the list on the left side of the screen.
3.	On the left side of the options dialog, click Add-ins.
4.	At the bottom of the dialog, where it says Manage, select Disabled Items and click Go.
5.	If you see an entry for RiskAMP, select it and click Enable. Then close the options dialog and restart Excel.

To check if the solution worked, restart Excel, open the "Monte Carlo" tab and click the "About RiskAMP..." button. If that pops up a dialog, the Add-in has been re-enabled successfully.

Excel 2007

1.	Click the Office button at the top-left corner of the Excel window.
2.	Click Excel Options at the bottom of the dialog.
3.	On the left-hand side, click Add-ins.
4.	At the bottom of the dialog, where it says Manage, select Disabled Items and click Go.
5.	If you see an entry for RiskAMP, select it and click Enable. Then close the options dialog and restart Excel.

To check if the solution worked, restart Excel, open the "Monte Carlo" tab and click the "About RiskAMP..." button. If that pops up a dialog, the Add-in has been re-enabled successfully.

Excel 2000 and 2003

1.	From the Excel Help menu, select About Microsoft Office Excel.
2.	At the bottom right-hand side of the dialog, click Disabled Items.
3.	If you see an entry for RiskAMP, select it and click Enable. Then close the dialog and restart Excel.

To check if the solution worked, restart Excel and check for the "Monte Carlo" menu. If the menu appears, the Add-in has been re-enabled successfully.